Privacy policy

1. What we collect

We follow data minimisation: we collect exactly what the service cannot work without.

• Email and password hash — to sign in.
• Order and payment history — to grant rights and for accounting.
• Technical sign-in logs: session IP and user agent — to protect the account.
• Device hardware ID for the LiLi AI licence — it cannot identify a person.
• Support chat messages — to arrange delivery and answer questions.

2. Keys and trading data

Exchange API keys in LiLi AI are stored only locally, in encrypted storage on your device, and are never sent to us.

Data related to additional customer services is described in the terms of those services in your account.

3. Sharing with third parties

We do not sell or share personal data with third parties for commercial purposes.

Payment providers and delivery services receive the minimum data needed to process a transaction and hand over the bundle.

4. Retention and deletion

Account data is kept while the account exists. On a deletion request the account and related personal data are deleted, except records we are legally required to keep, such as payment documents.

5. Your rights

You can request a copy of your data, correct it or ask for deletion. Write to support from your account.